The patient died…
The wrong dosage of medication caused the fatal error that took the life of this patient. Civility could have prevented this from happening.
In the above scenario, a doctor had yelled at his employees prior to the patient being given the medication. Although the proper dosage was noted on the chart, it slipped by the medical staff because they were carrying the weight of the doctor’s comments. This video shows the power of incivility, and what steps can be taken to mitigate the deleterious effects.
Leadership holds a crucial component to setting the tone of civility. If left unchecked, the results can be seen in low employee engagement, frequent sick leave, and low productivity. The cost of incivility can be astronomical, leading to millions of dollars lost each year.
The #1 leadership strength people want most from their leaders is RESPECT. This strength ranks higher than feedback, learning, or engagement opportunities. I want you to let that sink in for a minute. Without respect, your company has NOTHING.
What steps can be taken to improve civility in the workplace?
1. Start with your leadership.
Toxic leaders are the death knell of any organization. Choose leaders based on core values, and follow-up over time to ensure things are still going smoothly.
2. Start with small things.
There is a misconception that efforts must be grandiose to be effective. Small gestures, such as a smile or a warm hello can make a world of difference.
3. Start today.
Don’t wait until the next quarter or the next staff meeting. Get started right now.
If you’re ready to bring civility into your workplace, click here to learn more.